AI automation · UK SMEs
An AI automation agency for UK SMEs.
What does an AI automation agency do?
An AI automation agency finds the work that repeats in a business and builds software to do it. Much of it is plain admin, like copying details from one app to another. Some steps need an AI model, for example to read a free-text enquiry. A good agency tells you which is which.
We offer AI automation services for small businesses and other UK SMEs, up to about 250 staff. We're based in Berkshire and work with clients across the UK. If you haven't picked the jobs yet, we can act as your AI consultant first.
You'll know who builds it
Regan Fisher, founder and developer, and Brandon Fisher, AI and automation consultant. No account managers, no hand-offs.
Business process automation services, job by job
These are the kinds of jobs our workflow automation services cover.
Enquiries
Logs each enquiry and alerts the right person. AI can sort long messages.
Quotes
Turns the details you've collected into a draft quote for you to check.
Follow-ups
When a quote goes quiet, AI drafts a follow-up for you to check and send.
Bookings
Puts each booking in your calendar, then sends a confirmation and reminder in wording you've approved.
Invoices
Raises the invoice when a job is marked done, in your accounts software.
Reports
Pulls the week's figures into one summary. AI can write it up in plain English.
We only call it AI when an AI model does the work. AI copes with messy input, like a rambling email, but it adds usage fees and can get things wrong. Where a mistake would matter, a person reviews its work.
Example: one enquiry, start to finish
- A customer fills in the enquiry form on your website.
- Plain automation adds them to your customer list and alerts whoever handles new work.
- AI reads the message and sorts quote requests from complaints. Complaints go straight to a person.
- AI drafts a reply, which you read and edit before it's sent.
- Plain automation reminds you if a quote hasn't had a reply after a week.
How a build works
- 01
A free call
You tell us the job and how it's done now. We tell you whether it's worth automating.
- 02
A written plan, with the hours
Simple, well-defined jobs go straight from the free call to a written plan with the hours. That plan is free: it's your quote. Bigger or less clearly defined jobs start with a first AI review: a fixed-length session, charged by the hour, with its length agreed with you and written down first. The plan maps what we'll build and which steps use AI.
- 03
Built in your accounts
It runs under your business's own logins and is yours once paid for. Before it goes live, we test it on real examples, like recent enquiries, and check every result.
- 04
Over to your team
We show your team how it works and what to do if something stops.
- 05
Looked after
Apps get updated and a step can break. Fixes and changes are charged by the hour, like the build.
Zapier, Make and n8n, set up for you
Zapier, Make and n8n move details between your apps without anyone retyping them. Our Zapier vs Make vs n8n guide compares where they run and how they charge. n8n, for example, can run on a server you control.
We pick the one that suits the apps you already use, where your data should be processed and who will look after it. If you run on Microsoft 365, Power Automate is on the list too.
For the AI steps, we use Claude, ChatGPT, Google Gemini or Microsoft's AI tools. Every account is in your business's name. You pay the subscription and usage fees to the provider directly, and your quote lists them next to our hours.
Where AI agents fit
An AI agent is an AI model given a goal and some tools. It works out the steps itself, which suits messier work, such as sorting a shared inbox into jobs. The catch is that it can take a wrong turn.
Your written plan sets its limits: what it may do alone, and what needs a person's OK. It only gets access to what the job needs, and your team approves anything it writes to customers. If a task runs the same way every time, plain automation is easier to check, as our guide to AI agents for business explains.
When automation talks to your customers
These rules apply to any automation that reaches your customers. Standard messages like booking reminders go out automatically, in wording you've approved. Anything AI writes for one particular customer is checked by a person before it goes out. Live assistants, such as website chats and phone receptionists, always say they're AI, hand over to a person on request, and have their conversations reviewed afterwards. No outbound AI marketing calls. Refunds and other decisions that matter stay with your team.
The Competition and Markets Authority's guidance on AI agents (9 March 2026) says a business is responsible for its AI agent as it is for an employee, and asks for a person in the loop. Not legal advice.
A website chatbot or an AI receptionist for business answers live, with no one checking each reply first. Instead, it sticks to information you've approved, and your team reads its conversations afterwards.
When not to automate
Sometimes the honest answer is not to. We'll say so when:
- the task only comes up a few times a year;
- the process changes every time, or isn't settled yet;
- the work needs judgement or a personal touch, like a complaint;
- a tool you already pay for can do it with a setting switched on;
- a mistake would be costly and nobody would be checking.
Our free AI readiness assessment for business shows where you stand, with no email needed.
Questions
By the hour, with no price list. Every job starts with a free call. Simple, well-defined jobs go straight to a free written plan; bigger or less clearly defined ones start with a fixed-length first AI review. The hours are written down before any work starts, and we won't go over them without asking. We're not VAT registered. How we price has the detail.
You do, once it's paid for. It's set up in accounts in your business's name. The automation and its data stay with you, even if you stop working with us.
Whichever suits the job. We look at the task, the apps you already use, where your data would be processed and the running costs, then explain our pick. Sometimes the answer is no agent at all, because plain automation does the job with less to go wrong.
Ask how they charge, and whether the hours or the price are written down before work starts. Ask which steps use AI, whose accounts it all sits in, who owns it afterwards and who fixes it when an app changes. And notice whether they ever tell you not to automate something.
We don't give a typical time. It varies with how many apps are involved and whether any step uses AI. Your written plan shows the hours for your job.